Shipping policy
This Shipping Policy applies to all orders placed through https://www.auranexlights.com/ (“Website”) and is operated by AURANEX LIGHTS, managed by Subhash (“we”, “our”, “us”).
1. Shipping Coverage
We ship across India.
Orders will be delivered to the shipping address provided at checkout.
Customers are responsible for providing accurate and complete delivery details.
2. Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During peak seasons or promotional periods, processing times may be slightly extended.
3. Delivery Timeline
Estimated delivery time: 3–7 business days, depending on location.
Delivery timelines are approximate and may vary due to:
Courier partner delays
Remote area delivery
Weather conditions
Unforeseen logistical issues
AURANEX LIGHTS is not responsible for delays caused by third-party courier services.
4. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
Free shipping offers, if available, will be clearly mentioned on the Website.
Shipping charges are non-refundable once the order is dispatched.
5. Order Tracking
Tracking details will be shared via SMS, email, or WhatsApp after dispatch (if applicable).
Customers can track their shipment using the courier partner’s tracking link.
6. Failed Delivery / Incorrect Address
If delivery fails due to incorrect address or customer unavailability:
Re-shipping charges may apply.
Refund (if approved) will be processed after deducting shipping and handling charges.
7. Damaged or Tampered Package
If the parcel appears visibly damaged at the time of delivery:
Do not accept the package.
Inform us immediately with photographic proof.
Once accepted, the order will be considered successfully delivered.
8. Ownership & Risk
Ownership and risk of the product transfer to the customer once the order is handed over to the courier partner.
9. Contact Information
For shipping-related queries:
📧 subhash71098@gmail.com
📞 +91 95661 78936